Business Etiquette

According to research by the Harvard Business Review, workplace rudeness has become increasingly prevalent, with a significant rise in incivility, which is synonymous with rudeness, disrespect, and worker frustration. Previously, around 50% of employees reported experiencing rudeness at least once a month, but that number has now surged to 76% post-pandemic. According to Christine Porath, the renowned author of the Harvard study and Mastering Civility: A Manifesto for the Workplace, increased exposure to rudeness leads to decreased motivation, causing employees to reduce their effort and resulting in lower levels of employee engagement. Moreover, individuals who experience frequent rudeness are more inclined to leave an organization compared to those in less disrespectful environments.

To address this issue, it is crucial to change the conversation around workplace behavior and cultivate a culture of civility and respect. This can be achieved through awareness campaigns, training programs, and promoting positive interpersonal dynamics. When confronted with rude behavior, insults, or similar challenges, it is important to develop strategies such as remaining calm, setting boundaries, seeking support, and fostering open communication to adapt effectively and maintain personal well-being.

Empower Etiquette Business Etiquette courses teach clients:

  • Essential manners expected in various contexts

  • Effective interaction strategies for unfamiliar situations

  • Confidence to handle any scenario with ease

  • Maximizing every interaction to enhance relationships

Choose from these topics to customize your program or private course:

  • What is Etiquette? and Why Business Etiquette Matters

  • The Five-step Method for Solving Problems

  • Difficult Situations

  • Civility in the Workplace

  • Introductions

  • Communication Etiquette

  • Business Social Situations and Networking

  • Social Media Etiquette

  • Professional Image and Attire

  • Intercultural Etiquette

  • Meeting Etiquette

  • Workplace Etiquette

  • Dining Etiquette

  • The 24/7 Professional

  • Interview Preparation Private Coaching: Introductions, Conversation Skills, Dining Etiquette & Image Consulting

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Corporate/Group Training

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Please note that all Empower Etiquette courses, webinars, private coachings, and special events are non-refundable. Live courses do not have a replay option. Recording, replicating, or distributing Empower Etiquette's content is strictly prohibited. Thank you.